Shipping & Returns

Our Return Policy

At Festive Fun Co., we want you to love your party supplies! If you are not completely satisfied with your purchase, we offer 30 calendar day returns for eligible items.

📌 To be eligible for a return:

✅ Items must be unused, unopened, and in original packaging.

✅ Returns must be requested within 3 days of receiving your order.

✅ Proof of purchase (order number or receipt) is required.

🚨 Final sale items, customized products, and digital downloads are not eligible for returns.

How to Request a Return

1️⃣ Email us at support@festivefunco.com with your order number and reason for return.

2️⃣ We will send you a return shipping address and instructions.

3️⃣ Once we receive the item and confirm it meets return requirements, we will process your refund.

📍 Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged or defective.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refund Process

💰 Once your return is received & approved:

Refunds will be processed within 7-14 business days to the original payment method.
You will receive a confirmation email once the refund is issued.
Shipping fees are non-refundable.

📌 Please allow additional time for banks or payment providers to reflect the refund in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please:

📸 Take clear photos of the item and packaging.

📧 Email us at support@festivefunco.com within 3days of receiving your order.

We will offer a replacement or full refund for damaged or incorrect items at no extra cost to you!

Exchanges (If Applicable)

We currently do not offer direct exchanges, but you can return an item and place a new order for a replacement.

Non-Returnable Items

🚫 The following items cannot be returned or refunded:

Custom or personalized products
Opened or used items
Clearance & final sale items
Digital downloads

Late or Missing Refunds

If you haven’t received a refund yet:

✅ Check your bank or credit card statement (processing times may vary).

✅ Contact your payment provider – some refunds take extra time to post.

✅ If you still haven’t received your refund after 7-14 business days, email us at support@festivefunco.com for assistance.

Need Help?

For any return or refund questions, feel free to contact us at support@festivefunco.com or send us a message on our Social Media.

📍 Thank you for shopping with Festive Fun Co.! We appreciate your support! 🎉